Commonwealth Migration Group

Legal

Transparent terms on when refunds are (and aren't) available.Effective August 16, 2026 · Last updated August 16, 2026

MARA Registered
OMARA Compliant
Transparent & Ethical

Effective Date

August 16, 2026

Version

1.0

Questions?

enquiry@cwmigrationgroup.com

Authority

MARA-Authorised

Commonwealth Migration Group (CMG): trading name of Commonwealth Documents Clearing Services LLC, MARA-registered migration agents based in Dubai, UAE. This page summarises CMG's refund policy in plain language. It does not replace, and is subordinate to, the full Refund Policy set out in Clause 8 of the signed Client Advisory Agreement between you and CMG, which governs in the event of any inconsistency. By engaging CMG's services, you acknowledge and accept the terms below.

1

The General Rule

All professional fees paid to CMG (the "Retainer Fee") are non-refundable, except in the narrow circumstances described below. This reflects the fact that a migration file involves substantial professional work (assessment, strategy, document preparation, and liaison with Australian authorities) from the moment it is opened, regardless of the eventual outcome.

2

Situations Where No Refund Applies

Consistent with your signed Client Advisory Agreement, no refund is issued where, among other circumstances:

  • The relevant Australian authority (Department of Home Affairs, a Skills Assessment body, or a State/Territory nomination authority) refuses, rejects, or does not approve an application. Approval is solely at that authority's discretion and CMG cannot influence it.
  • Changes to immigration law, policy, occupation lists, invitation rounds, or points thresholds occur after you sign the Agreement.
  • You withdraw voluntarily at any stage after signing.
  • You provide inconsistent, incomplete, or false information or documents.
  • A program you applied under closes or reaches capacity.
  • You do not provide required documents, test results, or information within the agreed timeframe.
  • You miss an interview, biometric appointment, or medical examination.
  • An application is refused on medical, criminal, national security, character, or financial-eligibility grounds.
  • You contact an authority, employer, or third party directly without CMG's prior written approval, in a way that affects the outcome.
  • The Agreement is terminated due to your breach (including misconduct, providing fraudulent documents, or reversing a payment/chargeback).
  • Your file remains inactive for 90 days or more without contact or action on your part.
  • The fee relates to work already performed (file opening, initial consultation, document checklist, submission) or an instalment already collected.
  • The fee is a government/authority fee paid on your behalf (these are refundable, if at all, only by the government body itself, not by CMG), or VAT/tax already remitted.
  • A Force Majeure event occurs, or in the event of death.

    • This list mirrors Clause 8.2 of the Client Advisory Agreement and is illustrative, not exhaustive. The signed Agreement is the authoritative source.

    3

    When a Partial Refund May Be Considered

    A partial refund may be considered, at CMG's sole discretion, only where CMG has been wholly unable to commence any services for a reason solely attributable to CMG, and even then, only for the portion of the Retainer Fee that corresponds to work not yet performed.

    4

    How an Approved Refund Is Processed

    If a refund is approved:

  • It is processed within 90 calendar days of written approval.
  • The following are deducted before payment: any VAT or government charges already remitted, card/payment-processing fees actually incurred (up to 2.5%), administrative and registration fees, and the value of work already performed up to the approval date.
  • Payment is made only by bank transfer or company cheque, in your name only, to the account or address on file, never to a third party or nominee.
    • 5

    Cooling-Off

    Any cooling-off period does not apply once an assessment, advice, document review, or file registration has been provided.

    6

    Government and Third-Party Fees

    Fees paid to the Department of Home Affairs, skills assessment bodies, English-testing bodies, or any other government or third-party body are separate from CMG's professional fees, are your responsibility, and are not covered by this policy. Refunds for those fees, where available, must be sought directly from the relevant body.

    7

    Requesting a Refund

    To request a refund, contact us in writing at info@cwmigrationgroup.com with your Agreement number. If your file did not result in approval, you may also request a written summary of the work performed on it.

    8

    Governing Terms

    This summary is governed by, and subordinate to, Clause 8 (Refund Policy) of your signed Client Advisory Agreement and by the laws of the United Arab Emirates (Emirate of Dubai). Any dispute concerning a refund is subject to the dispute resolution process in Clause 13 of that Agreement, including arbitration administered by the Dubai International Arbitration Centre (DIAC).

    All sections

    1. 1.The General Rule
    2. 2.Situations Where No Refund Applies
    3. 3.When a Partial Refund May Be Considered
    4. 4.How an Approved Refund Is Processed
    5. 5.Cooling-Off
    6. 6.Government and Third-Party Fees
    7. 7.Requesting a Refund
    8. 8.Governing Terms

    Questions about this policy?

    Our team is happy to walk you through any section.

    For questions about this policy, or clarification on any section, reach out to us directly: our team will walk you through it.

    enquiry@cwmigrationgroup.com
    WhatsAppCall